The beast that is Dell...

Had a really interesting (?) and unexpected problem the other day... We'd ordered a large number of computers (several dozen) for one our customers. Now this particular customer has computer furniture that dictates the maximum size of PC that can be used... So based on the size constraints we ordered all the systems from Dell, after checking sizes on the Dell technical specifications & consulting with our account manager. A week later the PCs turn up (Optiplex GX520, desktop chasis)... And guess what... (installation is scheduled to begin in 36hrs) ...they're ALL too big! I won't discuss the havoc that followed, but the short version is that the Dell website and documentation was erroneous... And off by over 40mm... A height of 395mm was documented as 355.9mm (yeah, they went to 0.9 of a millimetre) ... Looks like another round to HP. No matter how much anyone likes or dislikes Dell, you have to marvel at this kind of mistake....
In their defence, after they spent a few hours establishing that the quoted sizes were indeed wrong, they took full responsibility and we have had the boxes returned. Still waiting for a refund though...

Shabad Chawla
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